Healthcare Support Services

OVERVIEW

The top 5 most common request are all essential to ensuring your patients and your users are properly supported, but is this what you want your valuable IT resources working on?

Delivering accurate and timely support is essential in providing quality healthcare, but support duties often distract from mission critical tasks, and a static capacity doesn’t fluctuate with demand leaving you with either insufficient or costly support. Are your engineers taking password rest calls? Are your users and patients always supported? Can your support model dynamically scale with demand?

Category:
Service Desk/Help Desk
Tags:
Outsourced Healthcare HelpDesk, Service Desk, TCO, Total Cost of Ownership
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    A Business Case for Service Desk Partnership: Executive Summary

    A Business Case for Service Desk Partnership. Determining the real costs of support services. 

    Health Care providers looking to upgrade their IT support desk services face the choice of adding resources in-house or outsourcing helpdesk services to a third party. This decision requires assessing current resources and needs, as well as estimating the capability, time-line, risks, and costs associated with each option. When considering these variables, many healthcare organizations find that the best solution is to outsource both system and portal support functions to a customized, HIPPA compliant, on-shore helpdesk providing 24/7/365 support via highly skilled staff. Such a solution will typically cut costs and eliminate management concerns when compared to deploying in-house resources. It will free existing IT resources to focus on core IT challenges while ensuring that internal and external users get the domain-specific support they need. Such a solution typically improves IT operations overall and contributes to higher levels of customer satisfaction as well as better patient outcomes.

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